Dealing with bad news is a tough nut for a professional communicator. In the best possible situation, it’s painful. But bad news rarely presents itself in a convenient way.
It’s generally wrapped up in emotion. It can lead to panic individually and as an organization. Leadership in the organization may want to hold the bad news tightly. Or respond slowly. Or only admit what they have to.
That, unfortunately is exactly the WRONG response.
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Saturday, March 03, 2007
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1 comments:
Let's hope YS doesn't have to do that with my book.
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